YES you can return our products if you are not happy.
RETURNS & EXCHANGES INFORMATION:
Should you be not happy with the quality of our product or if the size of the clothing item is not right you can return the product withing 30 days from despatch date.
We are not required to provide a refund or replacement if you
change your mind.
But you can choose a refund or exchange if an item has a
major problem. This is when the item:
• has a problem that would have stopped someone from
buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked
for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will
compensate you for any drop in value.
If the problem is not major, we will repair the item within
a reasonable time. If it is not repaired in a reasonable time
you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.
Items must be returned within 14 days from the delivery date.
Due to the nature of our products (i.e. personal care) products must be unopened and unused to be accepted for exchange or credit. All clothing item should still be in new condition, unworn and with tag for the return to be accepted. Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, we will ship your replacement at no additional change.
OUR QUALITY PROMISE:
If there is a problem with a product or an error on your order, e-mail email@example.com and we will assist you.
If we’ve sent you the wrong or a damaged item, please email us a photograph within 7 days of receiving the item and we will take care of return shipping and ship a replacement at no additional charge to you.
Once the returned item is received, please allow up to 10 business days for the item to be verified and processed by our returns department. The original price of the item(s) plus any applicable tax will be credited back to your original form of payment.
Once the returned item is received, we will process a new order for your exchange and with shipping cost. If the new item is a higher price, we will contact you for additional payment; if the new item is a lower price, we will refund the difference to your original form of payment. If you request an exchange for an out of stock item, we will issue a store credit. Our credit vouchers are valid for a period of 12 months.
Please be aware of your rights under Australia Consumer Law https://www.accc.gov.au/consumers/consumer-rights-guarantees
To complete a return or exchange an item, please send us a request via email firstname.lastname@example.org
Due to the natural composition and delicate nature of the product, the bath bombs can be slightly damaged within transit and shipping. However the bath bombs can still be used. We have done extensive freight trials to Queensland, Melbourne and Sydney from Perth and the product arrived intact. As long as the bath bombs are not in contact with water or high humidity the should still be intact during transportation.
Should you have any queries about this policy please send us an email on email@example.com
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
50b bywater way, wilson perth Western Australia AU 6107
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at
[Re: Privacy Compliance Officer]
50b bywater way, wilson perth Western Australia AU 6107
Items will be shipped within 72 hours from order. Shipping is done with tracking number and our customer service team will send you your tracking number via the online shop or by sms.
Please note Chakra Bombs only uses food grade ingredients including Bicarbonate soda, Citric Acid, Corn Starch, Epsom Salt, Organic coconut oil, Himalayan Pink Salt, Food Colouring, Springfields Essential Oils.
DISCLAIMER As with all new products, that you are going to begin using on your skin, always try a small area first to see if any allergic reactions or breakouts occur. If you have any problems, discontinue use immediately. We offer samples sizes on most all of our products, so that you can try an item before purchasing the full sized product. *All of our products are for external use only.
If you are pregnant, please contact your physician before using any of our products – especially as our bath bombs contain 100% pure essential oils and bot baths are discourage within the first trimester of pregnancy.
Product Claims and Evaluations – We cannot guarantee actual results on any of our products, as everyone is different. These are homemade products using all natural as noted in the “ingredient listing” under each product sold. Product claims and descriptions are based on research (by third parties(suppliers), internet research, etc) on all of the ingredients in our products. If you have any questions about a product, please ask before purchasing. Remember – we are NOT physicians and can only offer personal advice from our own experience and education. For a concrete understanding of any particular ingredient and how it will react with your body – please contact your family physician or conduct your own personal research. *It is up to you to use your personal digression when purchasing and using products from our company. We make no medical claims and only provide you with information on what the product is known for.
Bath Bombs & other products with high oil concentration – Due to the high volume of body butters and oils, you or our tub might be slippery when done. To prevent a fall, please make sure your tub is cleaned after each use. You might notice a ring around the tub line when done. Simply wipe off with soap and a damp cloth after each use.
Chakra Bombs is not responsible for any damage resulting from the use of any product on our website. By purchasing items on our site you are fully aware of our disclaimer and use products at your own risk.
VEGAN SKINCARE - CRUELTY FREE
No Animal Fat is used in our bath bombs. We also do not test our finished products on animals. We also only purchase from ingredient suppliers who do